1. Rights and obligations of Redwell, operator of the Redwell website
1.1 Rights of Redwell
Issue, amend and publish the transaction conditions and website policies.
Publish, update and edit information concerning goods, services, prices, promotions and applicable website policies in accordance with law.
Refuse to confirm or cancel an order where:
The customer provides inaccurate or incomplete information;
The customer cannot be contacted to confirm the order;
There are grounds to determine that the transaction shows signs of fraud, impersonation or unlawful conduct;
The goods are out of stock, discontinued, or a force majeure event affects performance of the order.
Require the customer to provide information necessary for order confirmation, delivery, payment and complaint resolution.
Own and protect all website content, images, designs, trade marks, logos, data and
other intellectual-property objects in accordance with law. Copying, using or
exploiting those materials without the prior written consent of Redwell
Company Limited is prohibited.
1.2 Obligations of Redwell
Publicly provide complete and accurate information concerning goods, services,
prices, promotions where applicable, payment methods, delivery, returns, warranty
and transaction conditions before the customer places an order.
Establish and publish procedures for ordering, order confirmation, payment,
delivery, order cancellation, returns and complaint resolution so customers can
complete transactions conveniently.
Maintain a safe and stable website and apply the technical and administrative
measures necessary to protect customer information and consumers' personal
information in accordance with law.
Provide complete, truthful and accurate information concerning goods and services
and ensure their quality in accordance with the information published.
Fulfil delivery, warranty, return and refund obligations in accordance with the
customer agreement and applicable law.
Not trade in prohibited goods or services, counterfeit goods, smuggled goods,
goods infringing intellectual-property rights or other goods and services
prohibited by law.
Provide valid invoices and documents where required by law.
Receive, process and promptly resolve customer requests, feedback and complaints
in an open and transparent manner.
Fulfil tax and other financial obligations in accordance with law.
Monitor and prevent the website from being used for unlawful activity, and
cooperate with and provide information and documents to competent state
authorities when lawfully required.
2. Rights and obligations of customers
2.1 Customer rights
Receive complete and accurate information concerning goods, prices, payment,
delivery, returns, warranty and transaction conditions before placing an order.
Select the goods, payment method and delivery method offered by the website.
Have personal information protected in accordance with law.
Request answers to questions, submit feedback or complaints, and have those
matters considered and resolved in accordance with website policies and law.
Receive all consumer rights provided by applicable law.
2.2 Customer obligations
Provide complete and accurate information when placing an order and accept
responsibility for the accuracy of the information supplied.
Make full and timely payment using the selected payment method.
Cooperate in receiving the goods at the agreed time and place and inspect the
goods in accordance with the website's inspection policy.
Not use the website for fraud, impersonation, infringement of intellectual-property
rights, distribution of malicious code or any other unlawful conduct.
Comply with the transaction terms, sales policies and other rules published on
the website.
