2 YEAR
REDWELL PROMISE
All Redwell devices are built to the highest standards of quality and performance. Our 2-Year Promise ensures your investment is protected, giving you complete peace of mind.
Full Device Replacement
If your device has a functional issue from a manufacturing defect, we provide a full replacement, ensuring you get back to your routine quickly.
Certified Safety & Quality
Our devices are built to the highest standards in a U.S. FDA-registered, European CE Certified, and ISO 13485 certified facility
Your Wellness Partner
Our expert team supports your entire wellness journey. Reach out for tailored, science-based advice to maximize your device's results
Getting
Support is Easy
Step 1 · Contact Us
Reach out to our local team via Zalo, Messenger, or email with your order details and a description of the issue.
Step 2 · We Diagnose
Our team will work with you to quickly diagnose the problem. A short video and photo reference will be helpful.
Step 3 · We Resolve
Once a covered defect is confirmed, we will arrange for a replacement device to be delivered to you.
WARRANTY DETAILS
What's Covered
✓ A 2-year term starting from the original purchase date.
✓ Any manufacturing defects that affect the device's core functionality.
✓ The warranty applies to the original purchaser with proof of purchase.
What's Not Covered
✗ Damage caused by accidents, misuse, wrong voltage or neglect.
✗ Any unauthorized disassembly of the device or attempts to open the product.
✗ Cosmetic issues or normal wear and tear that do not affect the device's performance.
Your Wellness
Partner
Our commitment is backed by a full 2-Year Replacement Promise. If you have questions or need support, our team is here to provide swift, clear guidance.
