2 YEAR
WARRANTY
All Redwell devices are built to the highest standards of quality and performance. Our 2-Year warranty ensures your investment is protected
Full Device Replacement
If your device has a functional issue from a manufacturing defect, we provide a full replacement, ensuring you get back to your routine quickly
Certified Safety & Quality
Our devices are built to the highest standards in a U.S. FDA-registered, European CE Certified, and international quality facility
Your Wellness Partner
Our expert team supports your entire wellness journey. Reach out for tailored, science-based advice to maximize your device's results
Getting
Support is Easy
Step 1 · Contact Us
Reach out to our local team via Zalo, Messenger, or email with your order details and a description of the issue
Step 2 · We Diagnose
Our team will work with you to quickly diagnose the problem. A short video and photo reference will be helpful
Step 3 · We Resolve
Once a covered defect is confirmed, we will arrange for a replacement device to be delivered to you
WARRANTY DETAILS
What's Covered
✓ A 2-year term starting from the original purchase date
✓ Any manufacturing defects that affect the device's core functionality
✓ The warranty applies to the original purchaser with proof of purchase
What's Not Covered
✗ Damage caused by accidents, misuse, wrong voltage or neglect
✗ Any unauthorized disassembly of the device or attempts to open the product
✗ Cosmetic issues or normal wear and tear that do not affect the device's performance
Your Wellness
Partner
If you have questions or need support, our team is here to provide swift, clear guidance
