1. Address of the information-collecting and information-managing entity

• REDWELL THERAPY COMPANY LIMITED
• Address: Lầu 2, Tòa nhà Vietcomreal, 68 Nguyễn Huệ, Phường Sài Gòn, Thành phố Hồ Chí Minh, Việt Nam
• Telephone: 0707233987
• Địa Chỉ Email: glow@redwelltherapy.com

2. Purpose and scope of information collection

2.1 Purpose of information collection

Redwell collects customer information to:

• Provide products according to customer requirements;
• Contact customers to confirm transactions established on the Redwell website;
• Communicate with and assist customers in special circumstances;
• Manage Redwell and send website updates, promotions, offers and customer appreciation information;
• Prevent activities that damage customer accounts or involve impersonation;
• Manage, analyse and evaluate data to develop appropriate sales and customer-service policies;
• Receive customer information, feedback, proposals and complaints to improve the quality of services provided by Redwell;
• Use members' personal information only for confirmation and communication relating to transactions on the Redwell website;
• Cooperate with lawful requests from judicial authorities, including the procuracy, courts and investigating police authorities, where the request relates to a customer's alleged violation of law. No other person has the right to infringe a member's personal information.

2.2 Scope of information collection

Personal information is collected from information voluntarily declared by customers when registering to purchase online through the Redwell website. Depending on the relevant time and transaction, collected information includes, without limitation:

• Full name;
• Address;
• Telephone number;
• Email address;
• Contact or delivery address.

We collect only information that is necessary and appropriate for the notified purpose. We do not require users to provide information unrelated to the provision of products or services unless required by law or voluntarily supplied by the user.

3. Scope of information use

Users' personal information may be used to:

• Confirm orders and arrange delivery after receiving a member's request;
• Provide product information where requested by the customer;
• Send marketing and promotional emails concerning goods sold by us;
• Send notices concerning activities on the website;
• Communicate with and assist users in special circumstances;
• Use personal information only for confirmation and communication relating to the transaction;
• Respond to requests from judicial authorities, including the procuracy, courts and investigating police authorities, concerning an alleged violation of law by a customer.

Transaction information, including purchase history, transaction values and payment methods, may also be stored by Redwell to resolve issues that may arise later.

4. Information retention period

Personal information supplied by customers will be stored in our internal systems while products are being provided, until the purpose of collection has been completed, or until the customer requests cancellation of the information supplied.

5. Organisations and individuals that may access personal information

Users' personal information may be accessed by the following parties to the extent necessary:

• Management, customer care, sales, technical, accounting and other relevant departments of Redwell;
• Contracted partners performing part of the services for Redwell, including technical partners and online-payment providers. These partners receive information in accordance with their contracts, which may include part or all of the information depending on the agreed terms, in order to support users of services provided by Redwell;
• Competent state authorities making lawful requests under applicable law;
• Other organisations or individuals with the user's consent or as permitted by law.

Parties that access personal information must keep it confidential and use it only to the extent necessary to perform the relevant work, service or obligation.

We do not sell, exchange, rent or independently provide users' personal information to third parties for commercial purposes without the user's consent, except where otherwise provided by law.

6. Security measures for users' information and data

We apply appropriate technical and administrative measures to protect users' personal information, including without limitation:

• Controlling access to data-storage systems;
• Limiting personnel access to personal information according to job responsibilities;
• Applying suitable security measures to reduce the risk of loss, leakage, unauthorised access, alteration or destruction of data;
• Regularly reviewing, inspecting and updating security measures where necessary;
• Requiring relevant third parties to undertake confidentiality obligations under their agreements and applicable law.

Users are responsible for protecting their account information, passwords, verification codes and login information where the website provides account functionality. Users should notify us immediately if they discover or suspect that personal information, an account or a password has been disclosed, used without authorisation or otherwise compromised.

Although we seek to apply necessary security measures, no Internet transmission or storage system can be guaranteed to be completely secure. If an incident affects personal data, we will promptly take handling and remedial measures and issue notifications in accordance with applicable law.

7. Method and process for users to view, edit or request correction of data

Customers may inspect, view, update, edit or request correction of personal information supplied through the website.

Users may contact website customer support at glow@redwelltherapy.com, by telephone at 0707233987, or through another contact channel published on the website.

A request should clearly identify the information to be viewed or corrected, the reason for the request where applicable, and contact information for our response.

After receiving a request, the website may require information necessary to verify identity and ensure that the request is made by the correct data subject. Where the request is valid, the website will process it within the appropriate scope and notify the customer of the result within a reasonable period.

If all or part of the request cannot be completed because it is invalid, cannot be sufficiently verified, or the website is required to continue retaining or processing the data under applicable law, the website will notify the customer of the reason.

8. Method and process for receiving requests to delete, cancel or restrict personal-data processing

Users may request deletion, cancellation or restriction of the processing of their personal data in circumstances permitted by law.

Requests may be submitted through website customer support at glow@redwelltherapy.com, by telephone at 0707233987, or through another contact channel published on the website.

The request should state the customer's contact information, the specific action requested and scope of data concerned, identity-verification information where required, and the reason for the request where applicable.

After receiving the request, we will review, verify and process it in accordance with applicable law. Where valid, deletion, cancellation or restriction will be carried out within the appropriate scope.

We may refuse a request where:

• The data must be retained to perform a legal obligation;
• The data relates to dispute or complaint resolution, a violation, or the protection of our lawful rights and interests or those of the user or a third party;
• There is insufficient basis to verify that the requester is the data subject or lawful representative;
• Another circumstance provided by law applies.

9. Method and process for receiving and resolving complaints, requests and feedback concerning information privacy

For complaints, feedback or requests concerning the collection, use, retention, security or processing of personal information, users may contact:

• Receiving entity: REDWELL THERAPY COMPANY LIMITED
• Address: Lầu 2, Tòa nhà Vietcomreal, 68 Nguyễn Huệ, Phường Sài Gòn, Thành phố Hồ Chí Minh, Việt Nam
• Telephone: 0707233987
• Địa Chỉ Email: glow@redwelltherapy.com

Receiving hours: 08:00 to 17:30, Monday to Friday.

The complaint-handling process is as follows:

Step 1: Receipt of request or complaint

The user submits the complaint, feedback or request together with contact information and relevant supporting documents, where available.

Step 2: Verification

We review the reported matter, verify the requester's information and assess the scope of the matter within 3 working days after receiving the request or complaint.

Step 3: Handling and response

We process the request or complaint within a period appropriate to applicable law and the nature of the matter, during at least the next 3 working days. If the matter is complex or requires additional verification, we will notify the user of the expected processing period.

Step 4: Remediation and protection of user interests

If an error, violation or risk concerning personal information is identified, we will apply necessary remedial measures to limit harm and protect the user's lawful rights and interests.

If the user disagrees with the outcome, the user may make a further complaint, report the matter, commence proceedings or ask a competent authority to resolve it in accordance with applicable law.

10. Information privacy commitments

We commit to:

• Collecting and processing personal information for the notified purpose and scope;
• Not independently disclosing, transferring or providing users' personal information to a third party without the user's consent, except where otherwise provided by law;
• Applying necessary measures to protect users' personal information;
• Supporting users in exercising rights to view, edit, delete, cancel or restrict the processing of personal data under applicable law;
• Promptly receiving and handling feedback and complaints concerning information privacy.

11. Customer rights and obligations

Customers have the following rights:

• To request access to, correction of or deletion of their personal information;
• To refuse advertising and promotional information from Redwell;
• To make a complaint where personal-information privacy is violated.

12. Changes to this Privacy Policy

We may amend or supplement this Privacy Policy from time to time to reflect operational requirements, service changes or changes in applicable law.

The updated version will be published on the website and will take effect from the time of publication or another effective time stated in the update notice.

Customers should review this Privacy Policy regularly to remain informed of changes, if any.

13. Contact information

For requests, questions, feedback or complaints concerning this Privacy Policy, please contact:

• Entity: REDWELL THERAPY COMPANY LIMITED
• Address: Lầu 2, Tòa nhà Vietcomreal, 68 Nguyễn Huệ, Phường Sài Gòn, Thành phố Hồ Chí Minh, Việt Nam
• Telephone: 0707233987
• Địa Chỉ Email: glow@redwelltherapy.com